Privacy Policy

1. Information We Collect

When you use Visio Dreams, we may collect the following information:

• Personal information: Name, email address, and payment information provided during checkout.
• Goal questionnaire data: Information you provide in our intake questionnaire, including your goals, motivations, and preferences.
• Usage data: Information about how you interact with our website, including pages visited, time spent, and referral sources.
• Device information: Browser type, operating system, and screen resolution.

2. How We Use Your Information

We use the information we collect to:

• Create and deliver your personalized visualization video.
• Process payments and fulfill orders.
• Communicate with you about your order, including delivery updates and revision requests.
• Improve our services, website, and customer experience.
• Send marketing communications (only with your consent, and you can opt out at any time).

3. How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard security measures including encrypted data transmission (SSL/TLS), secure payment processing through trusted third-party providers, and restricted access to personal data.

4. Third-Party Services

We use the following third-party services that may process your data:

• Payment processing: Your payment information is processed securely by our payment provider. We do not store your credit card details.
• Analytics: We use analytics tools to understand how visitors use our website. This data is anonymized and aggregated.
• Email services: We use email service providers to send transactional and marketing emails.

5. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand website usage patterns. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at hello@visiodreams.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Questionnaire data used to create your video is retained for the duration of your relationship with us to facilitate revisions and future orders.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at hello@visiodreams.com.